Shipping

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The Cloud Arcade Ltd shipping policy                                                                                                      

 

Key details                                                                                                                                

This website delivery policy describes how The Cloud Arcade Ltd processes your order and the method of delivery we use when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in our privacy policy.

This policy is updated from time to time. The latest version is published on this page.

This website delivery policy was updated on: 1st June 2017

If you have any questions about this policy, please email: info@thecloudearcade.co.uk or write to:

The Cloud Arcade Ltd,

93 Harpfield Road,

Springfields,

Stoke-On-Trent

Staffordshire

ST45LT

United Kingdom

 

Shipping policy

 

Thank you for visiting and shopping at www.thecloudarcade.co.uk Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic shipping policy

 

Shipment processing time

 

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method

Estimated delivery time

Shipment cost

Royal Mail 48

3-5 business days

Free

Royal Mail 24

2 business days

£0.50

Inpost / MyHermes

3-5 business days (Heavy items)

Free

 

Delivery delays can occasionally occur. If you would like an estimate of delivery, please contact us at info@thecloudarcade.co.uk. Royal mail only provide tracking on parcels and not large letters, so tracking information may not always be available.

 

 

Shipment to P.O. boxes or APO/FPO addresses

 

www.thecloudarcade.co.uk ships to addresses within the United Kingdom mainland. We do not ship to P.O. Boxes.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped. Tracking number(s) can be requested if available. The tracking number will be active within 24 hours of dispatch.

 

Customs, Duties and Taxes

 

www.thecloudarcade.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

www.thecloudarcade.co.uk ask that should any products arrive damaged or are lost during shipping please contact us and we will offer assistance.

 

Please save all packaging materials and damaged goods as we may request photographs of any damage to assist us in any claim from the carrier.

 

International Shipping Policy

 

We currently do not ship outside the United Kingdom. Please contact us at info@thecloudarcade.co.uk if you require international shipping and we will investigate the possibility.

 

Returns policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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